RES 351 Business Research
FINAL EXAM
1.
Northwest Airlines applied mathematical models to determine
which customers in its database were currently responsible for most of its
profitability and which customers were not currently profitable but had similar
characteristics to the most profitable customers. Northwest Airlines utilized
_____ to identify these customers.
2.
Minute Maid sees research as the fundamental first step in
any business decision, and it created proprietary methods for conducting
research. At what level of the hierarchy of business decision makers does
Minute Maid operate?
3.
Which of the following questions is considered first when
discussing a management dilemma?
4.
The goal of ethics in research is to _____.
5.
_____ occurs when the participants are told only part of the
truth or when the truth is fully compromised.
6.
The process of stating the basic dilemma and then developing
other questions by progressively breaking down the original question into more
specific ones is called the _____.
7.
The fundamental weakness in the research process is _____.
8.
Which type of management question asks what do we want to
achieve?
9.
In the Southeast, the potato chip market share held by the
Lays brand is 46%. This is an example of _____.
10.
An increase in hours of television viewing leads to
increases in the sales of snack foods. This is an example of a _____.
11.
To be categorized as a customer, an individual must have a
history of shopping at the establishment at least twice before the start of the
study with expenditures of more than $10. This is an example of _____.
12.
James is entering data on client gender. Because the values
entered reflect male or female, this variable is _____.
13.
Which variable in an experiment is the variable expected to
be affected by the manipulation?
14.
Qualitative research seeks to _____ theory while
quantitative research _____ it.
15.
Which of the following is true of quantitative research?
16.
The use of a control group in experimentation _____.
17.
What is the first step in conducting an experiment?
18.
Data originating from studies that are conducted by others
and created for a purpose different from the purpose of the study for which the
data are being reviewed are called _____ data.
19.
The goal of a formal study is to _____.
20.
A _____ scale is a scale that scores an object or property
without making a direct comparison to another object or property.
21.
What type of data is produced by simple category scales?
22.
_____ is the extent to which a measurement tool actually
measures what we wish to measure.
23.
The list of elements in a population from which the sample
is drawn is known as the _____.
24.
The process of ensuring the accuracy of data and their
conversion from raw form into classified forms appropriate for analysis is
called _____.
25.
_____ involves assigning numbers or other symbols to answers
so that the responses can be grouped into a limited number of categories.
26.
The standard error of the estimate is a type of measure of
_____.
27.
_____ are summary descriptors of variables of interest in
the population.
28.
The measure of deviation from the mean such that cases
stretch toward one tail or the other is called _____.
29.
Which of the research questions/hypotheses below is best answered
using cross-tabulations?
30.
If a difference is not caused only by random sampling
fluctuations, it is said to have _____.
